The Retail industry is a tough industry, margins are thin and completion is rife. Retail customers are choosy and have the internet in the palm of their hand.
There can be no reason, that is in your control, for your customer to shop elsewhere when you have the item they are shopping for:
so you need a your services to be slick, efficient, cost effective, and reliable.
This includes the facility services, yes, the service that support the shop, the stuff no one ever wants to know about but when it goes wrong it makes a big impact. these services support the retail environment, they are foundations of the operations of the retail center.
Consider the scenario of a late Thursday night or Saturday afternoon, its 42 degrees, you have a failure in the air conditioning and it is uncomfortable across 3000 meters of sales floor
You have called your Mechanical Services provider, no answer, they are in a basement some where an hours drive away, what now?
Do you have another provider of the same discipline you can call? Do they know your site? Can they arrive soon? What parts might they need?
Is it an air conditioning problem, perhaps it is electrical or a plumbing issue?
We have many plumbers air conditioning mechanics, electricians and other trades people whom have worked for us.
Google or other search engine is an alternative, but lets be honest, how much will they charge and will they be any good at what they do?
All our suppliers are vetted, all our supplier have worked with for us years, and all are keen to please for the next job.
and is doing it yourself a false economy? It might take us a day and cost you $800, if you do it how much will it really cost in both direct and indirect costs?
Should your efforts be concentrate on Making money as opposed to saving it?
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